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Small restaurants in Germany. An AI that answers the restaurant phone during the rush

In the middle of service, Vicem answers the calls the floor can’t.

In Germany, you give out a Vicem number or forward the calls you miss from your own. Callers there usually speak German, and Vicem answers each one in their own language.

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What your callers ask

  • “Do you have a table for four tonight?”
  • “Are you open on Monday?”
  • “Do you have vegan dishes?”
  • “Can I order for pickup?”

How it works in Germany

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

  2. Keep your number

    Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

Forwarding codes for your phone company

Callers in Germany usually speak German. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Vicem answers before you open and after you close, and tells you right away when a caller says it can’t wait, like a big group for tonight.

For a real emergency, you can have Vicem tell callers to hang up and dial 112.

Appointments and requests

Vicem takes the reservation request: the name, the party size and the time. You confirm the table; it never promises one on its own.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, do you have a table for six tomorrow at eight?

  3. Vicem

    I’ll pass that to the restaurant. Can I take your name and a number, and is it for a special occasion?

  4. Caller

    Sure, it’s Olivia. It’s my dad’s birthday.

  5. Vicem

    Lovely. I’ve noted six people, tomorrow at eight, a birthday. The restaurant will confirm with you.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Euro.

Start free trial

14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell callers our hours and menu?

Yes, if you give them to it. It shares only facts you’ve confirmed and takes everything else as a message.

ii.Will it take orders?

It writes down what the caller wants and passes it to you. You confirm the order and the time.

iii.Can I keep my number in Germany?

Yes. Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

iv.Can I get a local number in Germany?

Not yet. You get a US number to give out, and you can keep your own number by forwarding the calls you miss.

v.Which languages does it speak with my callers?

Callers in Germany usually speak German. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Germany?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Euro.