Security

How Vicem looks after your calls and messages, in plain words.

Where it runs

Vicem runs on Google Cloud in the United States.

Encrypted

Everything between your phone, the app, this site and our servers travels encrypted, and everything we store is encrypted at rest. An ordinary phone call crosses the phone network the way every call does.

No password to steal

You sign in with Google or a code sent to your email. We never send text messages to sign you in.

Nobody listens in

Always an AI, never a call center. No person at Vicem or Devotel answers, listens to or takes over your calls.

Delete anytime

Ask your Vicem to forget something and it is removed. Close your account in the app at any time, and everything in it is deleted 7 days later, apart from the few things the privacy notice lists, such as billing records.

Companies that help us

They process data only to provide their service to us.

• Google Cloud: Hosting in the United States, sign-in, bot protection, and AI language models and speech for some languages
• Anthropic: AI language models
• Telnyx: Phone numbers, calls, texts and backup email delivery
• DIDWW: Phone numbers and calls in some countries
• Deepgram: Speech-to-text
• ElevenLabs: Speech synthesis
• Resend: Email delivery
• Expo: Push notifications
• Stripe: Payments
• Sentry: Error monitoring

More detail is in the privacy notice.

Check it yourself

Everything your Vicem does is saved as a record that can’t be changed without it showing. Anyone can check one on this site. Check a record