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Car repair shops in Italy. An AI that answers the shop phone while you’re under a car

Under a car, Vicem answers the calls you can’t and takes down the problem.

In Italy, you can get a local number after a document check, or forward the calls you miss from your own number. Callers there usually speak Italian, and Vicem answers each one in their own language.

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What your callers ask

  • “Is my car ready?”
  • “My engine light is on. Can you look at it today?”
  • “How much for new brakes?”
  • “Do you do inspections?”

How it works in Italy

  1. Get a local number

    A local number in Italy after a document check: an ID issued in Italy (a residence permit counts), your tax number (Codice fiscale), a recent bill, and a local address.

  2. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

  3. Keep your number

    Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

Forwarding codes for your phone company

Callers in Italy usually speak Italian. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

A car that won’t start can’t wait. When a caller says they’re stuck, Vicem tells you right away.

For a real emergency, you can have Vicem tell callers to hang up and dial 112.

Appointments and requests

Vicem takes the request: the car, the problem and when they can drop it off. You confirm the time.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, my car makes a grinding noise when I brake.

  3. Vicem

    I’ll pass that to the mechanic. What car is it, and when could you bring it in?

  4. Caller

    A 2018 Golf. I can drop it off tomorrow morning.

  5. Vicem

    Thanks. I’ve noted a 2018 Golf, grinding brakes, tomorrow morning. The shop will confirm with you.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Euro.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell customers their car is ready?

Only what you’ve told it. Questions it can’t answer go to you as a message.

ii.Can it give prices?

Only prices you’ve given it to share. Everything else waits for you.

iii.Can I keep my number in Italy?

Yes. Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

iv.Can I get a local number in Italy?

Yes, after a document check: an ID issued in Italy (a residence permit counts), your tax number (Codice fiscale), a recent bill, and a local address.

v.Which languages does it speak with my callers?

Callers in Italy usually speak Italian. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Italy?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Euro.