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Vets in Italy. An AI that answers your clinic’s phone while you’re with an animal

In surgery or with a patient, Vicem answers and takes down what’s wrong.

In Italy, you can get a local number after a document check, or forward the calls you miss from your own number. Callers there usually speak Italian, and Vicem answers each one in their own language.

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What your callers ask

  • “My dog ate chocolate. What do I do?”
  • “Can I bring my cat in today?”
  • “Do you have vaccine appointments this week?”
  • “Are you open on Sunday?”

How it works in Italy

  1. Get a local number

    A local number in Italy after a document check: an ID issued in Italy (a residence permit counts), your tax number (Codice fiscale), a recent bill, and a local address.

  2. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

  3. Keep your number

    Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

Forwarding codes for your phone company

Callers in Italy usually speak Italian. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Pets get sick at night. Vicem answers at any hour and tells you right away when a caller says it’s urgent. It shares the out-of-hours clinic you give it.

For a real emergency, you can have Vicem tell callers to hang up and dial 112.

Appointments and requests

Vicem takes the appointment request: the pet, the reason and the times that suit the owner. You confirm the time.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, my dog has been limping since this morning.

  3. Vicem

    I’m sorry to hear that. I’ll pass it to the vet. What’s your dog’s name, and the best number to reach you?

  4. Caller

    Bella. This number is fine.

  5. Vicem

    Thanks. I’ve noted Bella, limping since this morning. The clinic will call you back.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Euro.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Will it give medical advice about a pet?

No. It takes the details and passes them to you, and shares only what you’ve told it to, like the out-of-hours clinic.

ii.Can it answer common questions?

Yes, like your hours and address, if you tell it. Everything else it takes as a message.

iii.Can I keep my number in Italy?

Yes. Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

iv.Can I get a local number in Italy?

Yes, after a document check: an ID issued in Italy (a residence permit counts), your tax number (Codice fiscale), a recent bill, and a local address.

v.Which languages does it speak with my callers?

Callers in Italy usually speak Italian. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Italy?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Euro.