The short answer.
How to stop spam calls on Freedom Mobile
Freedom Mobile has no spam filter to switch on, and it says it can’t block calls from specific numbers: block a caller in your phone’s own settings. Every Freedom line gets the CRTC-required blocking of fake caller ID, with no opt-out, and free Malicious Call Tracing: dial *57 right after a threatening call.
Plenty of spam still rings; Freedom says the network blocking won’t catch every nuisance call. Vicem is an AI on its own number that answers the calls you miss and turns scam callers away.
Updated Checked on October 14, 2026
No filter to add.
What does Freedom Mobile offer against spam calls?
- Freedom says it cannot block calls or texts from particular phone numbers; blocking a caller is done on your own device.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- Its network applies the CRTC’s mandated blocking of calls with blatantly illegitimate caller ID automatically, so no customer can opt in or out.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- Malicious Call Tracing: dial *57 once the call ends, and Freedom flags the caller’s number, even a withheld one, to share with police on request.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- Freedom’s “Call Control” isn’t a spam filter. It’s the package of caller ID, missed call alerts, call waiting, call hold, call forwarding and conference calling on every phone plan.Freedom Mobile, About: Call Control
- On mobile phones, a green checkmark marks a call verified by STIR/SHAKEN, which Freedom says can’t eliminate or block spam.Freedom Mobile, About: STIR/SHAKEN
- Videotron Ltd. does business as Freedom Mobile, Freedom’s privacy policy says.Freedom Mobile, Privacy Policy
- Since December 2019, phone companies must block calls from numbers that can’t exist, like 999-999-9999, or filter calls instead.CRTC, Compliance and Enforcement and Telecom Regulatory Policy 2018-484 (December 19, 2018)CRTC, Caller ID spoofing
On your phone.
How do I block a number on Freedom Mobile?
- Block the caller in your phone’s settings. Freedom sends you to the maker’s guide (iPhone, Samsung or Google), since the steps differ by device.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- If a call was threatening, dial *57 from the Freedom phone that took it, straight after hanging up.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- File a police report and tell them the call was flagged; Freedom hands the number to police when they ask.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- Still getting the calls? You can change your number in My Account at any time, Freedom says, but the change is permanent and the old number won’t come back.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
Published prices, read October 14, 2026.
What does it cost?
- Malicious Call Tracing (*57): free of charge.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- STIR/SHAKEN checks: no added cost and nothing to do, whatever plan you’re on.Freedom Mobile, About: STIR/SHAKEN
- Call forwarding: free when used within the Freedom and Nationwide networks. Conditional forwarding while roaming abroad can add charges for the call back to Canada.Freedom Mobile, About: Call Control
In the CRTC’s and Freedom’s words.
What still gets past Freedom Mobile?
- Not every call can be checked yet, and only smartphones show the result, the CRTC says.CRTC, Caller ID spoofing
- Scammers copy the first six digits of your own number so the call looks local, or show your own number.CRTC, Caller ID spoofing
- Freedom admits its network blocking won’t stop all nuisance calls, though it reduces them and keeps adapting to new tricks.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- Silent calls and calls that hang up when you answer mostly come from companies’ automated dialers, Freedom says, and those numbers may try you again.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- No checkmark doesn’t mean spam: calls from providers outside North America, for one, are never verified.Freedom Mobile, About: STIR/SHAKEN
Free, and permanent.
Does the National Do Not Call List help?
- Register your number once on the free National Do Not Call List to cut telemarketing calls; it doesn’t stop scammers.National Do Not Call List, Consumer FAQs
How do I report a scam call?
- Report a scam call, even if you lost nothing, to the Canadian Anti-Fraud Centre at reportcyberandfraud.canada.ca.Canadian Anti-Fraud Centre, Report fraud and cybercrimeCanadian Anti-Fraud Centre, Fraud Prevention Month news release (March 6, 2026)
- Or call the CAFC on 1-888-495-8501, weekdays from 10 am to 4:45 pm Eastern.Canadian Anti-Fraud Centre, Report fraud and cybercrime
- Forward a scam text to 7726 (SPAM), so your wireless provider can block it.Canadian Telecommunications Association, What to do if you’ve been targeted by fraud
- Freedom asks you to forward spam texts to 7726 as well, and its Customer Care can confirm whether a text really came from Freedom.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
- A surprise call “from Freedom”? Hang up and contact Freedom through its official channels: it never asks for an MFA code when it calls you.Freedom Mobile, How To: Protect Against Caller ID Spoofing, Spam and Other Unsolicited Calls
Keep your number.
How do I use it with Vicem?
- Block repeat numbers on your phone, as Freedom suggests; the unknown calls you let ring out go to Vicem.
- Freedom forwards calls only to another Canadian number: all calls, or only when you don’t answer, can’t be reached or are busy.Freedom Mobile, How To: Manage your Call Forwarding Service
- A Canadian Vicem number meets that rule.
- Forward only the calls you don’t answer to Vicem. Your phone company’s codes for that are in the forwarding tool.
- You keep your own number and your plan: nothing moves, and you can turn forwarding off with one code.
- Or get a Canadian Vicem number to give out instead; it comes right away.
What answers the calls Freedom lets through?
Vicem is an AI with its own number. It answers the calls you miss, says it’s an AI, and turns scam callers away.
- Junk calls and texts are handled without interrupting you.
- Spam calls it turns away never count against your minutes.
- Works when your phone is off.
- Vicem costs from $24 a month, your own number included. Free for 3 days.
What do people ask?
Does Freedom Mobile block spam calls?
Only the fake caller ID calls the CRTC makes every phone company block. Freedom says it can’t block specific numbers, so use your phone’s block list.
What is *57 on Freedom Mobile?
Malicious Call Tracing. Dial *57 right after a threatening call and Freedom flags the number for the police, at no charge.
Is Freedom Call Control a spam blocker?
No. At Freedom, Call Control is the bundle of caller ID, missed call alerts, call waiting, call hold, call forwarding and conference calling.
Can I keep my Freedom Mobile number with Vicem?
Yes. Your Freedom number and plan stay as they are; you forward only the calls you don’t answer to Vicem.