A team phone system, or one AI for you?
Quo vs Vicem: when each fits
Quo, formerly OpenPhone, is a business phone system; its AI agent Sona answers calls when your team can’t. Vicem is an AI that answers your own phone, for everyone who calls you, in 37 languages, and says it’s an AI.
Dated.
What are the facts?
| Question | Quo with Sona | Vicem |
|---|---|---|
| Price | Quo with SonaFrom $15 a user a month yearly or $19 monthly; Sona: 10 calls a month included, then from $25 a month; 7-day free trial | VicemFrom $24 a month, your US or Canadian number included. Free for 3 days. |
| Countries | Quo with SonaCalls and texts to US and Canadian numbers included | VicemLocal numbers: 68 countries. Forwarding in many countries |
| Languages it answers in | Quo with SonaSona: English, Spanish and French | Vicem37 languages |
| A number of its own to give out | Quo with SonaYes, one local or toll-free number per user | VicemYes, with an email and a page |
| Works with your phone off | Quo with SonaYes, Sona answers when you’re unavailable | VicemYes |
| Answers the caller, or only screens | Quo with SonaAnswers questions, takes messages, transfers | VicemAnswers and talks with the caller |
| Tells callers it’s an AI | Quo with SonaUp to your greeting; its guide says to name Sona as AI | VicemYes, on every call |
| Books appointments | Quo with SonaTexts a scheduling link during the call | VicemYes, into your calendar |
| Tells you what happened | Quo with SonaEvery Sona call recorded and summarized | VicemA summary of every call; urgent ones reach you at once |
Checked on October 14, 2026
- Quo with Sona: Quo pricing, Quo, Sona AI agent, Quo help center, Sona overview
When the other is better.
Which one fits you?
Choose Quo with Sona when:
- Your team shares numbers, calls and texts in one place. Quo home page
- You want an AI to step in only when you’re unavailable. Quo, Sona AI agent
- You want call summaries and HubSpot or Salesforce sync. Quo pricing
Choose Vicem when:
- You want an AI for you, not a team phone system.
- Callers speak any of 37 languages.
- You want every caller told it’s an AI.
Credit where it’s due.
What does Quo do well?
- Sona answers 24/7, answers questions and takes messages. Quo, Sona AI agent
- It can transfer calls or text a scheduling link mid-call. Quo, Sona AI agent
- Every Sona call is recorded and summarized. Quo, Sona AI agent
- Its apps run on iOS, Android, Mac, Windows and the web. Quo home page
In their own words.
Where does Quo stop?
- Sona works only inside Quo’s own phone system.Quo, Sona AI agent
- Sona answers inbound calls only.Quo, Sona AI agent
- Plans include about 10 Sona calls a month.Quo, Sona AI agent
Checked on October 14, 2026
Who does it serve?
Quo is a team phone system; Sona answers when the team can’t.
Vicem answers for one person, to everyone who calls.
How do they compare?
| What it does | Quo with Sona | Vicem |
|---|---|---|
| Works when your phone is off | Quo with SonaYes, when your team can’t answer | VicemYes |
| Books into your calendar during the call | Quo with SonaTexts a scheduling link mid-call | VicemYes |
| Emails the caller back | Quo with SonaTexts missed callers (beta) | VicemYes |
| Its own number, email and page | Quo with SonaA business number | VicemYes |
| Speaks the caller’s language | Quo with SonaEnglish, Spanish and French | Vicem37 languages |
| Asks you before anything important | Does not apply | VicemYes |
| Anyone can check what it did | Does not apply | VicemYes |
| Works on any phone | Does not apply | VicemYes |
| Calls for you | Quo with SonaNo: Sona answers inbound calls only | VicemYes, with Vicem Plus |
| Waits on hold for you, up to the time you set | Does not apply | VicemYes, with Vicem Plus |
| Cancels a subscription for you and gets the reference | Does not apply | VicemYes, with Vicem Plus |
| Spam calls it turns away never count against your minutes | Does not apply | VicemYes |
| Junk calls and texts are handled without interrupting you | Does not apply | VicemYes |
| Tell it who you’re expecting: they ring straight through | Does not apply | VicemYes |
| Always an AI, never a call center | Does not apply | VicemYes |
| Never gives out your passwords or codes | Does not apply | VicemYes |
| Never says yes to extras you didn’t approve | Does not apply | VicemYes |
| Never gives out your address or where you are without asking you | Does not apply | VicemYes |
Only what Vicem does today; a dash means not stated or doesn’t apply.
- Quo with Sona: Quo, Sona AI agent, Quo home page
Step by step.
How do you switch?
- If your calls forward to Quo, turn that forwarding off.
- Get your Vicem: your first US or Canadian number is included.
- Forward missed calls to that number with your phone company’s codes.
- Call yourself from another phone and let it ring out.
What do people ask?
How is Quo different?
Quo is a team phone system; Vicem is your own AI.
Which is better for one person?
It depends: a team phone app, Quo; your own AI, Vicem.
Does Vicem say it’s an AI?
Yes: every call starts by saying it’s an AI.
Want it answering your calls?
Vicem is an AI that answers your phone when you can’t. Free for 3 days.
Start free trial