How to stop spam calls on Bell
Bell turns on suspicious call detection for every Bell Mobility customer at no extra charge: it labels calls “Likely Fraud” or “Possible Spam” and stops some high-risk fraud calls before they ring. You can’t switch it off; to stop one number, block it on your phone.
Vicem is an AI that answers the labelled calls you don’t pick up, says it’s an AI, and turns scam callers away.
Updated Checked on October 14, 2026
How do I turn on Bell’s spam call protection?
- Nothing to do first: Bell enables suspicious call detection automatically for all Bell Mobility customers, and it can’t be turned off.Bell, Suspicious call detection
- On Android, Bell says the phone’s own spam protection may override its labels. To see Bell’s, open Phone, tap More options, then Settings, and turn off Caller ID and Spam protection.Bell, Suspicious call detection
- Save the numbers that matter, like your family doctor or hospital, in your contacts, so Bell doesn’t mislabel them.Bell, Suspicious call detection
- Block one number on iPhone: Settings, Apps, Phone, Blocked Contacts, Add Blocked Contact. From your call list, tap the (i), then Block this Caller.Bell, How to block contacts on my Apple iPhone
- Block one number on a Samsung: open Phone, tap Menu, Settings, Block numbers, enter the number and tap +. Blocked callers hear that your number isn’t accepting calls.Bell, How to set up call blocking (call rejections) on my Samsung smartphone
What do Likely Fraud and Possible Spam mean on Bell?
- “Likely Fraud” marks calls Bell finds highly suspicious and fraudulent. “Possible Spam” marks calls that look suspicious but are more likely unsolicited.Bell, Suspicious call detection
- Bell says the feature also stops calls that fake caller ID, including ones made to look like a trusted or familiar contact.Bell, Suspicious call detection
- Labels show in both English and French; French comes first for Québec area codes.Bell, Suspicious call detection
- The CRTC gave Bell the go-ahead on December 9, 2021 to block fraud calls in its network using AI.CRTC, Caller ID spoofing
- Bell also blocks calls with clearly wrong caller ID: unassigned area codes like 000-000-0000, numbers with fewer or more than 10 digits, and international numbers over 15 digits.Bell, Universal Network-Level Call Blocking
What does it cost?
- Suspicious call detection is included in all Bell Mobility rate plans, at no extra charge.Bell, Suspicious call detection
What still gets past Bell?
- Not every call can be checked yet, and only smartphones show the result, the CRTC says.CRTC, Caller ID spoofing
- Scammers copy the first six digits of your own number so the call looks local, or show your own number.CRTC, Caller ID spoofing
- Bell says its network blocking “will not block all unsolicited calls”, and a Possible Spam call still rings.Bell, Universal Network-Level Call BlockingBell, Suspicious call detection
- Bell calls its detection a “self-evolving analytical engine” whose accuracy will keep improving, so some spam still rings with no label.Bell, Suspicious call detection
Does the National Do Not Call List help?
- Register your number once on the free National Do Not Call List to cut telemarketing calls; it doesn’t stop scammers.National Do Not Call List, Consumer FAQs
How do I use it with Vicem?
- Leave Bell’s detection on: it stops the riskiest calls before they ring, and a labelled call you let ring out goes to Vicem.
- Forward only the calls you don’t answer to Vicem. Your phone company’s codes for that are in the forwarding tool.
- You keep your own number and your plan: nothing moves, and you can turn forwarding off with one code.
- Or get a Canadian Vicem number to give out instead; it comes right away.
What answers the calls Bell lets through?
Vicem is an AI with its own number. It answers the calls you miss, says it’s an AI, and turns scam callers away.
- Junk calls and texts are handled without interrupting you.
- Spam calls it turns away never count against your minutes.
- Works when your phone is off.
- From $24 a month, your own number included.
What do people ask?
How do I stop robocalls on Bell?
Bell’s suspicious call detection is already on: it labels likely spam and fraud and stops some fraud calls. Block repeat numbers on your phone, and join the National Do Not Call List.
What does Possible Spam mean on Bell?
Bell thinks the call looks suspicious but is more likely an unsolicited sales call than fraud. Likely Fraud is the stronger warning.
Can I turn off Bell suspicious call detection?
No. Bell enables it for all Bell Mobility customers at no extra charge and says it can’t be turned off.
How do I block a number on Bell?
In your phone’s settings. On iPhone, open the call in your call list, tap the (i), then Block this Caller. On a Samsung, use Block numbers in the Phone app’s settings.
Can I keep my Bell number with Vicem?
Yes. Nothing about your Bell line changes: you set forwarding for unanswered calls to your Vicem, with the code the forwarding tool shows for Bell.