The short answer.
How to stop spam calls on Virgin Plus
Virgin Plus switches on suspicious call detection for every mobility Member at no extra charge, and it can’t be turned off: it warns “Likely Fraud”, “Possible Spam” or “Spoofed Calls” on screen and stops some high-risk fraud calls before they ring. To stop one number, block it in your phone’s call settings.
Flagged calls still ring, and some spam arrives with no warning. Vicem is an AI that answers the Virgin Plus calls you let ring out, says it’s an AI, and turns scam callers away.
Updated Checked on October 14, 2026
On for every Member.
What does Virgin Plus offer against spam calls?
- Suspicious call detection: Virgin Plus says AI analytics watch incoming calls in real time and alert you to likely spam or fraud.Virgin Plus, Suspicious call detection
- There are three warnings. Likely Fraud is for highly suspicious calls, Possible Spam for ones more likely just unsolicited, and Spoofed Calls for caller ID faked to look trusted or familiar.Virgin Plus, Suspicious call detection
- Beyond warning you, it blocks certain high-risk fraudulent calls before they reach your phone.Virgin Plus, Suspicious call detection
- Warnings appear in both languages, with French on top for Members whose number has a Québec area code and English on top elsewhere.Virgin Plus, Suspicious call detection
- Virgin Plus is one of the Bell family of companies and brands, alongside Bell Mobility and Lucky Mobile, its privacy policy says.Virgin Plus, Privacy Policy (PDF)
- Since December 2019, phone companies must block calls from numbers that can’t exist, like 999-999-9999, or filter calls instead.CRTC, Compliance and Enforcement and Telecom Regulatory Policy 2018-484 (December 19, 2018)CRTC, Caller ID spoofing
Nothing to add.
How do I turn it on, or block a number?
- Nothing to switch on: Virgin Plus enables the feature automatically for all its mobility Members, and nobody can opt out.Virgin Plus, Suspicious call detection
- On a newer Android phone, its built-in spam protection may hide the Virgin Plus warnings. Open the Phone app, tap the three dots, then Settings, and toggle off Caller ID and Spam protection.Virgin Plus, Suspicious call detection
- Save numbers you can’t afford to miss, like your family doctor or the hospital, in your contacts so they’re recognized rather than flagged.Virgin Plus, Suspicious call detection
- To keep one caller out for good, Virgin Plus points you to the call blocking in your device’s own call settings.Virgin Plus, Suspicious call detection
Published prices, read October 14, 2026.
What does it cost?
- Suspicious call detection: included, at no extra charge, for Virgin Plus mobility Members.Virgin Plus, Suspicious call detection
- Call Forwarding: 25¢ a minute at the Virgin Plus standard pay-per-use rate, unless your plan or agreement sets a different one.Virgin Plus, Monthly standard rates
In the CRTC’s and Virgin Plus’s words.
What still gets past Virgin Plus?
- Not every call can be checked yet, and only smartphones show the result, the CRTC says.CRTC, Caller ID spoofing
- Scammers copy the first six digits of your own number so the call looks local, or show your own number.CRTC, Caller ID spoofing
- A warning is there to help you decide: the call still rings, and Virgin Plus asks you to take care answering it.Virgin Plus, Suspicious call detection
- Detection learns as it goes, Virgin Plus explains, so a new spam number can get through with no warning at first.Virgin Plus, Suspicious call detection
Free, and permanent.
Does the National Do Not Call List help?
- Register your number once on the free National Do Not Call List to cut telemarketing calls; it doesn’t stop scammers.National Do Not Call List, Consumer FAQs
How do I report a scam call?
- Report a scam call, even if you lost nothing, to the Canadian Anti-Fraud Centre at reportcyberandfraud.canada.ca.Canadian Anti-Fraud Centre, Report fraud and cybercrimeCanadian Anti-Fraud Centre, Fraud Prevention Month news release (March 6, 2026)
- Or call the CAFC on 1-888-495-8501, weekdays from 10 am to 4:45 pm Eastern.Canadian Anti-Fraud Centre, Report fraud and cybercrime
- Forward a scam text to 7726 (SPAM), so your wireless provider can block it.Canadian Telecommunications Association, What to do if you’ve been targeted by fraud
Keep your number.
How do I use it with Vicem?
- Keep suspicious call detection as it is: the riskiest calls never ring, and a flagged call you let ring out goes to Vicem.
- Virgin Plus forwards to any local or North American number, never an international one, and bills a forwarded call like any other call, with long distance on top outside your home area.Virgin Plus, How to use calling features
- On the phone itself: Call Settings, Call Forwarding, then pick the calls you don’t answer and enter your Vicem number.Virgin Plus, How to use calling features
- Forward only the calls you don’t answer to Vicem. Your phone company’s codes for that are in the forwarding tool.
- You keep your own number and your plan: nothing moves, and you can turn forwarding off with one code.
- Or get a Canadian Vicem number to give out instead; it comes right away.
What answers the calls Virgin Plus lets ring?
Vicem is an AI with its own number. It answers the calls you miss, says it’s an AI, and turns scam callers away.
- Junk calls and texts are handled without interrupting you.
- Spam calls it turns away never count against your minutes.
- Works when your phone is off.
- Vicem costs from $24 a month, your own number included. Free for 3 days.
What do people ask?
Can I turn off suspicious call detection on Virgin Plus?
No. Virgin Plus turns it on for every mobility Member at no extra charge and says it can’t be turned off.
What does Spoofed Calls mean on Virgin Plus?
The caller ID looks faked, made to appear as a trusted or familiar number. Treat it with care, as Virgin Plus advises for every warning.
Why don’t I see Virgin Plus warnings on my Android phone?
Your phone’s own Caller ID and Spam protection may override them. Turn it off in the Phone app’s settings to see the Virgin Plus warnings.
Can I keep my Virgin Plus number with Vicem?
Yes. Your Virgin Plus number and plan stay; you forward the calls you don’t answer to Vicem from your phone’s call settings.