How to stop spam calls on Koodo

What does Koodo offer against spam calls?

• Call Control: Koodo screens each new caller by asking for a randomly generated number from 0 to 9. A wrong entry, or none, ends the call with a standard Call Control message.Koodo, Call Control: Block spam and unwanted calls
• It comes with two lists, Authorized Callers and Blocked Callers, each holding up to 25 numbers.Koodo, Call Control: Block spam and unwanted calls
• Monthly (postpaid) lines only: Koodo doesn’t offer it on prepaid plans. On a smartwatch it works with Apple Watch and Samsung models.Koodo, Call Control: Block spam and unwanted calls
• Koodo’s STIR/SHAKEN feature can mark a call “verified” on phones that support it, and Koodo says plainly that it doesn’t block calls.Koodo, The STIR/SHAKEN feature for mobile phones
• Koodo is a registered business name of TELUS Corporation, its privacy commitment says.Koodo, Privacy Commitment
• Since December 2019, phone companies must block calls from numbers that can’t exist, like 999-999-9999, or filter calls instead.CRTC, Compliance and Enforcement and Telecom Regulatory Policy 2018-484 (December 19, 2018)CRTC, Caller ID spoofing

How do I turn on Koodo Call Control, or block a number?

1. 1Log in to Koodo Self Serve and choose Mobile services from the dropdown menu.Koodo, Call Control: Block spam and unwanted calls
2. 2Select Manage add-ons, find the Call Control add-on and select Add to plan.Koodo, Call Control: Block spam and unwanted calls
3. 3Back on Mobile services, open Call Control and select Start Using Call Control. The toggle under your phone number turns it off again.Koodo, Call Control: Block spam and unwanted calls
4. 4From your Koodo phone, dial *99 to switch it on or off, or to move one of your last 3 callers onto the Allowed or Blocked list.Koodo, Call Control: Block spam and unwanted calls
5. 5To block a single number on Android, Koodo’s steps: open the Phone app, go to your recent calls, tap and hold the number, then pick Block Number. On iPhone: Recent, the “i” icon, Block this Caller.Koodo, How to block or unblock a number

Block a number on iPhone

Block a number on Android

What does it cost?

• Call Control: free, Koodo says, for monthly customers.Koodo, Call Control: Block spam and unwanted callsKoodo, How to block or unblock a number
• Call Forwarding: a $5-a-month add-on in Self Serve. Koodo also lists a pay-per-use rate of $0.60 a minute for forwarding.Koodo, Call Forwarding

What still gets past Koodo Call Control?

• Not every call can be checked yet, and only smartphones show the result, the CRTC says.CRTC, Caller ID spoofing
• Scammers copy the first six digits of your own number so the call looks local, or show your own number.CRTC, Caller ID spoofing
• Koodo says robocall systems typically fail the prompt. A live caller who reads the digit passes it, scammer or not.Koodo, Call Control: Block spam and unwanted calls
• Recent callers aren’t prompted again unless a long time has passed since their last call.Koodo, Call Control: Block spam and unwanted calls
• Expecting automated calls from a school or a doctor’s office? Koodo says to put those numbers on Authorized Callers so the prompt doesn’t stop them.Koodo, Call Control: Block spam and unwanted calls
• A “verified” call has a real, unspoofed number, Koodo explains, yet it can still be an unwanted call.Koodo, The STIR/SHAKEN feature for mobile phones

Does the National Do Not Call List help?

• Register your number once on the free National Do Not Call List to cut telemarketing calls; it doesn’t stop scammers.National Do Not Call List, Consumer FAQs

How to register, and where to report a scam call

How do I report a scam call?

• Report a scam call, even if you lost nothing, to the Canadian Anti-Fraud Centre at reportcyberandfraud.canada.ca.Canadian Anti-Fraud Centre, Report fraud and cybercrimeCanadian Anti-Fraud Centre, Fraud Prevention Month news release (March 6, 2026)
• Or call the CAFC on 1-888-495-8501, weekdays from 10 am to 4:45 pm Eastern.Canadian Anti-Fraud Centre, Report fraud and cybercrime
• Forward a scam text to 7726 (SPAM), so your wireless provider can block it.Canadian Telecommunications Association, What to do if you’ve been targeted by fraud
• Worried someone will move your Koodo number to another phone company? Port Protection, free for postpaid customers, blocks that; a rep adds it once you ask through Koodo Assist.Koodo, Port Fraud Protection

Where to report, in the Canada guide

How do I use it with Vicem?

• Keep Call Control if you like the digit test: callers who pass it ring your phone, and the calls you let ring out go to Vicem.
• On Koodo prepaid, only “Call Forwarding unreachable” works, so calls reach Vicem only while your phone is off or out of coverage.Koodo, Call Forwarding
• Forward only the calls you don’t answer to Vicem. Your phone company’s codes for that are in the forwarding tool.
• You keep your own number and your plan: nothing moves, and you can turn forwarding off with one code.
• Or get a Canadian Vicem number to give out instead; it comes right away.

Call forwarding codes in Canada

Forwarding codes for Canada

What answers the calls Koodo lets through?

Vicem is an AI with its own number. It answers the calls you miss, says it’s an AI, and turns scam callers away.

• Junk calls and texts are handled without interrupting you.
• Spam calls it turns away never count against your minutes.
• Works when your phone is off.
• Vicem costs from $24 a month, your own number included. Free for 3 days.

Vicem pricing