How to stop spam calls on Metro by T-Mobile

What does Metro by T-Mobile offer against spam calls?

• Scam Shield: Metro’s own page offers it to every Metro customer for free, built on T-Mobile’s network.Metro by T-Mobile, Scam Shield (copy saved January 18, 2026)
• Scam ID is on by default and free: when the network flags a likely scam call, your phone shows Scam Likely.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• Caller ID, the caller’s name on incoming calls, is free on a capable phone; you add it in the Scam Shield app, the MyMetro app or MyAccount.Metro by T-Mobile, Scam Shield (copy saved January 18, 2026)Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• Texts are checked against an anti-spam filter at no extra charge for Metro customers; forward a spam text to 7726 to report it.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)

How do I turn on Scam Block on Metro?

1. 1Dial #662# from your Metro by T-Mobile phone.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
2. 2Or download the free Scam Shield app and switch on Scam Block.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
3. 3Or log in to your account online and choose My Account, Add Services, Protection, then Scam Block.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
4. 4Or in the MyMetro app: Shop, Add Services, confirm your PIN, Scam Block, then Modify Services.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
5. 5Or dial 611 from your Metro phone to ask Care.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)

Is Scam Shield free on Metro?

• Free: Scam ID, Scam Block and Caller ID, for every Metro customer.Metro by T-Mobile, Scam Shield (copy saved January 18, 2026)Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• Metro’s FAQ lists Scam Shield Premium at $2 a line per month (copy saved December 15, 2025, read on October 14, 2026).Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• Premium sends whole call types, such as telemarketers, political and fundraising calls, to voicemail, adds reverse number lookup and an Always Block list kept on the network, and turns voicemails into text.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• To upgrade in the Scam Shield app: Settings, My Account, Upgrade to Premium, then your account PIN; Metro texts you to confirm.Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)

How do I block one number on Metro?

• In the Scam Shield app, open the Activity tab, pick the caller and choose Block; a number that isn’t in the log can be added by hand.Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)
• Metro keeps blocked number lists on its network, so they move with you to a new phone.Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)
• To make sure a number is never blocked, pick it in the Activity tab and choose Allow.Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)
• With Premium, Category Manager in the app’s Settings tab sends the call types you choose to voicemail.Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)

Block a number on iPhone

Block a number on Android

What still gets through on Metro?

• Metro says turning on Scam Block might block calls you want; you can turn it off at any time.Metro by T-Mobile, Scam Shield (copy saved January 18, 2026)
• Even with Scam Block on, Metro says scammers sometimes find a way around its network protections, and asks you to report those calls from the Scam Shield app’s Activity tab.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)Metro by T-Mobile support, Scam Shield (copy saved June 14, 2026)
• A call blocked by mistake can be reported at callreporting.t-mobile.com; Metro says corrections are made within 48 hours of a verified request.Metro by T-Mobile, Scam Shield FAQ (copy saved December 15, 2025)
• The FCC: depending on your phone company, a blocked call may go straight to voicemail, ring once, or give you “no notice at all.”FCC, Call Blocking Tools and Resources
• Faked numbers: the FTC says “Scammers can make any name or number show up on your caller ID,” so a scam call from a clean or local-looking number still rings.FTC, Phone Scams

How to stop robocalls

Silence Unknown Callers, explained

Vicem and Pixel Call Screen

Can I use Scam Shield with Vicem?

Yes. Keep Scam Shield on and keep your Metro number.

• Once you forward missed calls to Vicem, calls that ring and you don’t answer go to Vicem.
• On Metro by T-Mobile, dial **21*, then 1 and the 10-digit number (or + and the country code for a number abroad), then # to forward every call. To forward only the calls you miss, dial **004*, then the number, then #. Dial ##004# to turn off forwarding of missed calls, or ##002# to turn off every forward, the every-call one too.
• Set Screen Unknown Callers to Silence and turn off Live Voicemail, so the calls your iPhone silences reach Vicem.
• On a Pixel, turn off automatic screening and Take a Message if calls don’t reach Vicem: Google says screened calls aren’t forwarded, and a call Take a Message answers counts as answered.Google, Phone app Help: Call ScreenGoogle, Phone app Help: Take a Message

Forwarding codes for Metro by T-Mobile

Where does Vicem fit?

Vicem is an AI with its own number. It answers the calls you miss, says it’s an AI, and turns scam callers away.

• Junk calls and texts are handled without interrupting you.
• Spam calls it turns away never count against your minutes.
• Works when your phone is off.
• Vicem costs from $24 a month, your own number included. Free for 3 days.