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Hair salons and barbers in the Netherlands. An AI that answers the salon phone while you’re with a client

With a client in the chair, Vicem answers and takes down what the caller wants.

In the Netherlands, you give out a Vicem number or forward the calls you miss from your own. Callers there usually speak Dutch, and Vicem answers each one in their own language.

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What your callers ask

  • “Do you have anything Saturday afternoon?”
  • “How much is a cut and color?”
  • “Can I move my appointment to Thursday?”
  • “Do you take walk-ins?”

How it works in the Netherlands

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

  2. Keep your number

    Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

Forwarding codes for your phone company

Callers in the Netherlands usually speak Dutch. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

People call when you’re closed to plan their week. Vicem answers in the evening too, so every request is waiting for you in the morning.

For a real emergency, you can have Vicem tell callers to hang up and dial 112.

Appointments and requests

Vicem takes the appointment request: the service, the name and the times that suit them. You confirm the time, so your chair is never double-booked by a call.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, do you have anything for a haircut this Saturday?

  3. Vicem

    I’ll check with the salon. Can I take your name and the times that work for you on Saturday?

  4. Caller

    Anna. Any time after two.

  5. Vicem

    Thanks, Anna. I’ve noted a haircut, Saturday after two. The salon will get back to you to confirm.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Euro.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell clients my prices?

Yes, if you give it your price list to share. Anything else it takes as a question for you.

ii.Can I still answer calls myself?

Yes. If you forward only the calls you miss, your phone rings as usual and Vicem takes the rest.

iii.Can I keep my number in the Netherlands?

Yes. Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

iv.Can I get a local number in the Netherlands?

Not yet. You get a US number to give out, and you can keep your own number by forwarding the calls you miss.

v.Which languages does it speak with my callers?

Callers in the Netherlands usually speak Dutch. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in the Netherlands?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Euro.