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Dentists in the Netherlands. An AI that answers your practice’s phone while you’re with a patient

With a patient in the chair, Vicem answers the calls you miss and takes down what each caller needs.

In the Netherlands, you give out a Vicem number or forward the calls you miss from your own. Callers there usually speak Dutch, and Vicem answers each one in their own language.

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What your callers ask

  • “Can I come in today? I have a toothache.”
  • “Do you take my insurance?”
  • “I need to move my appointment.”
  • “What are your opening hours?”

How it works in the Netherlands

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

  2. Keep your number

    Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

Forwarding codes for your phone company

Callers in the Netherlands usually speak Dutch. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

A broken tooth or a swollen face doesn’t wait for opening hours. Vicem answers at night and on weekends, and when a caller says it’s urgent, it tells you right away.

For a real emergency, you can have Vicem tell callers to hang up and dial 112.

Appointments and requests

Vicem takes the request: the patient’s name, the reason and the times that suit them. You or your team confirm the time; it never promises one on its own.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, I chipped a tooth last night and it really hurts. Can I come in today?

  3. Vicem

    I’m sorry, that sounds painful. I’ll make sure the dentist sees this right away. Can I take your name and the best number to reach you?

  4. Caller

    It’s Maria Lopez. This number is fine.

  5. Vicem

    Thanks, Maria. I’ve marked it urgent and passed it on. You’ll hear back as soon as possible.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Euro.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell patients whether you take their insurance?

Yes, if you tell it which plans you accept. Anything you haven’t told it, it takes as a question for you.

ii.Will it give medical advice?

No. It takes the details and passes them to you. It never tells a patient what to do about their symptoms.

iii.Can I keep my number in the Netherlands?

Yes. Forward the calls you miss to your Vicem number. It’s a US number, so your phone company may charge for each forwarded call.

iv.Can I get a local number in the Netherlands?

Not yet. You get a US number to give out, and you can keep your own number by forwarding the calls you miss.

v.Which languages does it speak with my callers?

Callers in the Netherlands usually speak Dutch. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in the Netherlands?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Euro.