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Dentists in Mexico. An AI that answers your practice’s phone while you’re with a patient

With a patient in the chair, Vicem answers the calls you miss and takes down what each caller needs.

In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.

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What your callers ask

  • “Can I come in today? I have a toothache.”
  • “Do you take my insurance?”
  • “I need to move my appointment.”
  • “What are your opening hours?”

How it works in Mexico

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

A broken tooth or a swollen face doesn’t wait for opening hours. Vicem answers at night and on weekends, and when a caller says it’s urgent, it tells you right away.

For a real emergency, you can have Vicem tell callers to hang up and dial 911.

Appointments and requests

Vicem takes the request: the patient’s name, the reason and the times that suit them. You or your team confirm the time; it never promises one on its own.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, I chipped a tooth last night and it really hurts. Can I come in today?

  3. Vicem

    I’m sorry, that sounds painful. I’ll make sure the dentist sees this right away. Can I take your name and the best number to reach you?

  4. Caller

    It’s Maria Lopez. This number is fine.

  5. Vicem

    Thanks, Maria. I’ve marked it urgent and passed it on. You’ll hear back as soon as possible.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Mexican Peso.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell patients whether you take their insurance?

Yes, if you tell it which plans you accept. Anything you haven’t told it, it takes as a question for you.

ii.Will it give medical advice?

No. It takes the details and passes them to you. It never tells a patient what to do about their symptoms.

iii.Can I keep my number in Mexico?

Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.

iv.Can I get a local number in Mexico?

Not yet. You get a US number to give out, and you pick up calls in the app.

v.Which languages does it speak with my callers?

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Mexico?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.