Doctors’ practices in Mexico. An AI that answers your practice’s calls when every line is busy
When the lines are busy or the practice is closed, Vicem answers and takes a clear message.
In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.
14 days free, then from $24/mo · Cancel anytime
What your callers ask
- “I need an appointment this week.”
- “Are my test results back?”
- “Can I get a repeat prescription?”
- “Are you open on Saturday?”
How it works in Mexico
Give out your Vicem number
Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.
Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.
After hours and urgent calls
Vicem answers when the practice is closed, and when a caller says it’s urgent, it tells you right away. It can share the out-of-hours advice you give it.
For a real emergency, you can have Vicem tell callers to hang up and dial 911.
Appointments and requests
Vicem takes the appointment request: the patient, the reason and the times that suit them. Your team confirms the time.
How a call goes
- Vicem
Hi, this is Sam’s AI. This call is transcribed. How can I help?
- Caller
Hello, I’d like to see the doctor about a rash that won’t go away.
- Vicem
I can pass that on. What’s your name, and when are you free this week?
- Caller
Tom Becker. Any morning works.
- Vicem
Thank you, Tom. I’ve noted mornings this week. The practice will call you to confirm a time.
Price
Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.
You pay in US dollars, and your bank converts it to Mexican Peso.
14 days free, then from $24/mo · Cancel anytime
Questions
i.Can it read test results to patients?
No. It takes the request and passes it to you. Results and medical questions stay with your team.
ii.What happens when the practice is closed?
Vicem still answers, says it’s an AI, takes the message and shares the out-of-hours advice you give it.
iii.Can I keep my number in Mexico?
Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.
iv.Can I get a local number in Mexico?
Not yet. You get a US number to give out, and you pick up calls in the app.
v.Which languages does it speak with my callers?
Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.
vi.What does it cost in Mexico?
Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.