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Landlords and property managers in Mexico. An AI that answers tenant calls when you can’t

Tenants call at all hours. Vicem answers and takes the unit and the problem.

In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.

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What your callers ask

  • “My heating isn’t working.”
  • “Is the apartment on Main Street still available?”
  • “When is rent due?”
  • “Can I have a pet?”

How it works in Mexico

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Leaks and lockouts happen at night. Vicem answers at any hour and tells you right away when a tenant says it’s urgent.

For a real emergency, you can have Vicem tell callers to hang up and dial 911.

Appointments and requests

Vicem takes viewing requests: the place, the name and the times that suit them. You confirm the viewing.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, water is leaking from the ceiling in my bathroom.

  3. Vicem

    I’m sorry. I’ll pass this on right away. Which unit are you in, and is the water still coming?

  4. Caller

    Unit 4B. Yes, slowly.

  5. Vicem

    Thanks. I’ve marked it urgent: unit 4B, bathroom ceiling leak. You’ll hear back as soon as possible.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Mexican Peso.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it tell a tenant a repair is booked?

Not unless you’ve said so. It takes the report and tells the tenant you’ll be in touch.

ii.Does it work for one rental or many?

Both. One Vicem answers for you, however many doors you look after.

iii.Can I keep my number in Mexico?

Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.

iv.Can I get a local number in Mexico?

Not yet. You get a US number to give out, and you pick up calls in the app.

v.Which languages does it speak with my callers?

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Mexico?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.