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Insurance agents in Mexico. An AI that answers your clients while you’re with another

In a meeting, Vicem answers clients and leads and takes the details.

In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.

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What your callers ask

  • “I had an accident. What do I do?”
  • “Can I get a quote for home insurance?”
  • “When does my policy renew?”
  • “Can you add my new car?”

How it works in Mexico

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Accidents don’t wait for office hours. When a client says it’s urgent, Vicem tells you right away and shares the claims line you give it.

For a real emergency, you can have Vicem tell callers to hang up and dial 911.

Appointments and requests

Vicem takes the request for a call: who, what it’s about and the times that suit them. You confirm the time.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, I just bought a car and need to add it to my policy.

  3. Vicem

    I’ll pass that on. Can I take your name, the car and when you need the coverage to start?

  4. Caller

    I’m Kofi. A 2021 Corolla, starting Monday.

  5. Vicem

    Thanks, Kofi. I’ve noted the 2021 Corolla from Monday. Your agent will be in touch.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Mexican Peso.

Start free trial

14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it give quotes?

No. It takes the details you need for a quote and passes them to you.

ii.Can it share our claims line?

Yes. Give it the number, and it shares it with any caller who needs it.

iii.Can I keep my number in Mexico?

Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.

iv.Can I get a local number in Mexico?

Not yet. You get a US number to give out, and you pick up calls in the app.

v.Which languages does it speak with my callers?

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Mexico?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.