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Plumbers, electricians and handymen in Mexico. An AI that answers your phone while you’re on a job

Hands full on a job, Vicem answers the calls you can’t and gets the details.

In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.

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What your callers ask

  • “Water is coming through my ceiling. Can someone come now?”
  • “How soon can you fix a broken outlet?”
  • “Do you give free quotes?”
  • “Are you available next week?”

How it works in Mexico

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Leaks and power cuts happen at night. Vicem answers at any hour, asks what’s wrong and where, and tells you right away when a caller says it’s an emergency.

For a real emergency, you can have Vicem tell callers to hang up and dial 911.

Appointments and requests

Vicem takes the job request: the address, the problem and the times the customer is home. You decide when you can go.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, my kitchen sink is leaking under the cabinet and I can’t stop it.

  3. Vicem

    I’ll pass this to the plumber right away. What’s the address, and have you been able to turn off the water?

  4. Caller

    It’s 14 Hill Road. Yes, I turned off the valve.

  5. Vicem

    Good. I’ve marked it urgent with your address. Expect a call back as soon as possible.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Mexican Peso.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Can it give a quote?

No, unless you give it standard prices to share. It takes the details and tells the caller you’ll get back to them.

ii.Do I need a second phone?

No. Forward the calls you miss from the phone you already use, or give out a separate Vicem number for your van and website.

iii.Can I keep my number in Mexico?

Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.

iv.Can I get a local number in Mexico?

Not yet. You get a US number to give out, and you pick up calls in the app.

v.Which languages does it speak with my callers?

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Mexico?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.