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Therapists in Mexico. An AI that answers your calls while you’re in session

In a session you can’t interrupt, Vicem answers calmly and takes a message.

In Mexico, you give out a Vicem number and pick up in the app when you want to talk. Callers there usually speak Spanish and English, and Vicem answers each one in their own language.

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What your callers ask

  • “Are you taking new clients?”
  • “Do you offer online sessions?”
  • “I need to cancel this week’s session.”
  • “Do you take my insurance?”

How it works in Mexico

  1. Give out your Vicem number

    Put your Vicem number on your website, card and profiles, and pick up in the app when you want to talk.

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

After hours and urgent calls

Vicem answers at any hour and tells you right away when a caller says it’s urgent. It is not a crisis line, and it shares the crisis number you give it.

For a real emergency, you can have Vicem tell callers to hang up and dial 911.

Appointments and requests

Vicem takes requests for a first session: a first name, a number and the times that suit them. You decide and get back to them.

An example call. Sam is an example name; yours says your name.

How a call goes

  1. Vicem

    Hi, this is Sam’s AI. This call is transcribed. How can I help?

  2. Caller

    Hi, I’m looking for a therapist. Are you taking new clients?

  3. Vicem

    Thank you for calling. I’ll pass this to the therapist. Can I take your first name and the best way to reach you?

  4. Caller

    It’s Chris. By phone, please, after six.

  5. Vicem

    Thanks, Chris. I’ve noted a call back after six. You’ll hear back soon.

Price

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included.

You pay in US dollars, and your bank converts it to Mexican Peso.

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14 days free, then from $24/mo · Cancel anytime

Questions

i.Is this a crisis line?

No. Vicem takes messages. Give it the crisis number to share, and it gives that number to anyone who needs it.

ii.Will callers know it’s not me?

Yes. It says it’s your AI in its first sentence, so no one is misled about who they’re talking to.

iii.Can I keep my number in Mexico?

Phones in Mexico can’t forward to Vicem yet. Give out your Vicem number instead and pick up calls in the app.

iv.Can I get a local number in Mexico?

Not yet. You get a US number to give out, and you pick up calls in the app.

v.Which languages does it speak with my callers?

Callers in Mexico usually speak Spanish and English. Vicem answers each caller in their own language, in any of 37 languages, and says it’s an AI in that language too.

vi.What does it cost in Mexico?

Vicem is $24 a month and Vicem Plus is $49 a month. VAT included. You pay in US dollars, and your bank converts it to Mexican Peso.